:root{
    --bg:#eef2f7;
    --surface:#ffffff;
    --surface-2:#f8fafc;
    --text:#0f172a;
    --muted:#475569;
    --line:#dbe3ee;
    --brand:#0f172a;
    --accent:#1d4ed8;
    --accent-2:#0ea5e9;
    --green:#166534;
    --green-bg:#dcfce7;
    --red:#991b1b;
    --red-bg:#fee2e2;
    --amber:#92400e;
    --amber-bg:#fef3c7;
    --blue:#1e40af;
    --blue-bg:#dbeafe;
    --slate:#334155;
    --slate-bg:#e2e8f0;
    --shadow:0 10px 25px rgba(15,23,42,.08);
}
*{box-sizing:border-box}
body{margin:0;font-family:Inter,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;background:var(--bg);color:var(--text);line-height:1.5}
a{color:var(--accent);text-decoration:none}
a:hover{text-decoration:underline}
code,pre{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}
.page{min-height:calc(100vh - 160px)}
.container{max-width:1280px;margin:0 auto;padding:18px}
.container.narrow{max-width:760px}
.topbar,.public-top{background:var(--brand);color:#fff;padding:18px 24px;display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}
.brandblock .eyebrow{font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:#93c5fd}
.brandblock .brand{display:inline-block;color:#fff;font-size:26px;font-weight:800;text-decoration:none}
.brandblock .subbrand{font-size:13px;color:#cbd5e1}
.topmeta{text-align:right}
.nav{display:flex;gap:8px;flex-wrap:wrap;padding:0 18px 18px;background:var(--brand)}
.nav-link{display:inline-block;padding:10px 14px;border-radius:999px;background:rgba(255,255,255,.08);color:#e2e8f0;font-size:14px;text-decoration:none}
.nav-link:hover{text-decoration:none;background:rgba(255,255,255,.14)}
.nav-link.active{background:#fff;color:var(--brand);font-weight:700}
.footer{padding:18px 0;border-top:1px solid var(--line);background:#fff;color:var(--muted);margin-top:24px}
.footer-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}
.card{background:var(--surface);border:1px solid var(--line);border-radius:18px;padding:18px;box-shadow:var(--shadow)}
.card + .card{margin-top:18px}
.grid{display:grid;gap:18px}
.grid.grid-2{grid-template-columns:repeat(2,minmax(0,1fr))}
.grid.grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}
.grid.grid-4{grid-template-columns:repeat(4,minmax(0,1fr))}
.metric{display:flex;flex-direction:column;gap:4px}
.metric .label{font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted)}
.metric .value{font-size:30px;font-weight:800}
.metric .hint{font-size:13px;color:var(--muted)}
.table-wrap{overflow:auto}
table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:12px 10px;border-bottom:1px solid var(--line);vertical-align:top}
th{font-size:13px;text-transform:uppercase;letter-spacing:.04em;color:var(--muted);background:var(--surface-2)}
input[type=text],input[type=email],input[type=password],input[type=url],input[type=number],textarea,select{
    width:100%;padding:12px 14px;border:1px solid #cbd5e1;border-radius:12px;background:#fff;color:var(--text);font:inherit
}
textarea{min-height:120px;resize:vertical}
label{display:block;font-size:13px;font-weight:700;margin-bottom:6px;color:var(--slate)}
.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}
.form-grid.form-grid-3{grid-template-columns:repeat(3,minmax(0,1fr))}
.form-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:12px}
.button{display:inline-block;border:none;border-radius:12px;padding:11px 16px;font:inherit;font-weight:700;cursor:pointer;text-decoration:none}
.button.primary{background:linear-gradient(135deg,var(--accent),var(--accent-2));color:#fff}
.button.secondary{background:#fff;color:var(--brand);border:1px solid var(--line)}
.button.danger{background:#b91c1c;color:#fff}
.button.ghost{background:rgba(255,255,255,.12);color:#fff;border:1px solid rgba(255,255,255,.18)}
.button.small{padding:8px 12px;font-size:13px;border-radius:10px}
.badge{display:inline-block;padding:5px 10px;border-radius:999px;font-size:12px;font-weight:800;letter-spacing:.03em;text-transform:uppercase}
.badge-green{background:var(--green-bg);color:var(--green)}
.badge-red{background:var(--red-bg);color:var(--red)}
.badge-amber{background:var(--amber-bg);color:var(--amber)}
.badge-blue{background:var(--blue-bg);color:var(--blue)}
.badge-slate{background:var(--slate-bg);color:var(--slate)}
.flash{margin:16px 0;padding:14px 16px;border-radius:14px;border:1px solid var(--line)}
.flash-success{background:var(--green-bg);color:var(--green);border-color:#86efac}
.flash-error{background:var(--red-bg);color:var(--red);border-color:#fca5a5}
.flash-info{background:var(--blue-bg);color:var(--blue);border-color:#93c5fd}
.flash-warning{background:var(--amber-bg);color:var(--amber);border-color:#fcd34d}
.muted{color:var(--muted)}
.small{font-size:13px}
.kicker{font-size:12px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);font-weight:800}
.row-actions{display:flex;gap:8px;flex-wrap:wrap}
.stack{display:flex;flex-direction:column;gap:12px}
.copybox{background:#0f172a;color:#e2e8f0;padding:14px;border-radius:14px;overflow:auto}
.inline-form{display:inline}
.empty{padding:28px;text-align:center;color:var(--muted)}
.hero{display:flex;justify-content:space-between;gap:18px;align-items:flex-start;flex-wrap:wrap;margin-bottom:18px}
.hero h1{margin:0 0 6px;font-size:32px}
.hero p{margin:0;color:var(--muted)}
.list-plain{margin:0;padding-left:18px}
.timeline{display:flex;flex-direction:column;gap:14px}
.message{padding:14px;border-radius:14px;border:1px solid var(--line);background:var(--surface-2)}
.message.staff{border-left:6px solid var(--accent)}
.message.customer{border-left:6px solid #16a34a}
.message.system{border-left:6px solid #f59e0b}
.split{display:flex;gap:18px;align-items:flex-start;flex-wrap:wrap}
.split > .card{flex:1 1 340px}
@media (max-width: 960px){
    .grid.grid-2,.grid.grid-3,.grid.grid-4,.form-grid,.form-grid.form-grid-3,.footer-grid{grid-template-columns:1fr}
    .topmeta{text-align:left}
}


.gauge-card{display:flex;flex-direction:column;gap:12px}
.gauge{width:170px;height:170px;border-radius:50%;background:conic-gradient(var(--accent) 0 var(--pct), #dbeafe var(--pct) 100%);display:grid;place-items:center;margin:0 auto;position:relative}
.gauge::after{content:"";position:absolute;inset:16px;border-radius:50%;background:#fff;box-shadow:inset 0 0 0 1px var(--line)}
.gauge-inner{position:relative;z-index:1;text-align:center;padding:0 12px}
.gauge-value{font-size:30px;font-weight:800}
.gauge-target{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}
.gauge-meta{display:flex;justify-content:space-between;gap:12px;font-size:14px}
.gauge-meta span{color:var(--muted)}
.mini-kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px}
.mini-kpi{background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px;text-align:center}
.mini-kpi strong{display:block;font-size:22px}
.hint{font-size:13px;color:var(--muted)}
.section-title{display:flex;justify-content:space-between;align-items:center;gap:12px;margin:18px 0 10px}
.section-title h2{margin:0}
.pill-row{display:flex;gap:8px;flex-wrap:wrap}
.tiny{font-size:12px}
.notice{padding:14px 16px;border-radius:14px;background:#eff6ff;border:1px solid #bfdbfe;color:#1e3a8a}
@media (max-width: 960px){.mini-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.gauge{width:150px;height:150px}}